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Kala Photos

Frequently asked questions

Choose a product, select your options, pick your preferred Colombo branch (Maradana or Messenger), and press 'Send order on WhatsApp'. Our team will confirm the details, provide bank details for the 50% advance payment, and send your official invoice once payment is received.

No, we do not provide Cash on Delivery (COD) or online card checkouts. To confirm your order and begin production, a 50% advance payment is made via Bank Transfer. The remaining balance is settled upon store pickup (or full bank transfer). Your invoice is issued immediately after payment.

All orders are available for Store Pickup at our Colombo branches: Maradana Branch (G.G.S. No 04, 1st division) and Messenger Branch (No 02, M.J.M, Laffir Mawatha). We will notify you on WhatsApp as soon as your order is ready for collection.

Your official invoice will be generated and sent to you on WhatsApp / email right after your bank transfer payment is confirmed.

Yes. Send your photos on WhatsApp after you place your order and tell us how you would like them framed, printed or laid out. We prepare a proof for you to approve before we start.

Prices on the website are starting or estimated prices. The final price depends on the options, size, quantity and customization. We confirm the exact total and 50% advance amount on WhatsApp before you pay.

Our team is available Mon – Sat: 7:30 AM – 7:30 PM | Sun: 9:00 AM – 3:00 PM for calls and WhatsApp. Orders sent outside these hours are picked up when we reopen.

Yes. Larger orders of mugs and frames receive special pricing. Mention your quantity in the order notes.

Message us on WhatsApp as soon as possible. Changes are easy before production starts. Once advance payment is made and custom printing has begun, personalized items cannot be changed.

Send your order reference on WhatsApp and we will update you on the production and pickup readiness.

High resolution JPG, PNG or the original files from your phone or camera. Send them on WhatsApp or email. Not sure? Send what you have and we will advise.